Making Difficult Decisions: Commissioning healthcare in times of change

mdd_clipNHS Clinical Commissioners has launched a new publication in collaboration with the University of Birmingham, which sets out factors that can enable CCGs to successfully command the confidence of the public, patients, local politicians and other key stakeholders when making changes. It draws on both academic research and practical insight from commissioners, patient groups and NHS England.

‘Making Difficult Decisions: Commissioning healthcare in times of change’ contains top tips drawn from academic research and additional insight from those interviewed during the report, including commissioners, patient groups and NHS England. These are:

  • Identify opportunities for improvement and safe and cost-effective change in service provision.
  • Plan the change management process in advance.
  • Base decision-making on robust data where available.
  • Manage stakeholder perceptions through active engagement, consultation and nurturing trustworthy relationships.
  • Recognise that local community, clinician and political support is vital, and engage these interests early.
  • Develop an integrated communication and engagement strategy from the start

You can download the report below.

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