Rising demand for services, constrained funding and a multitude of workforce challenges require us to think differently about the way we deliver health and care services to meet people’s needs and expectations.
A new report out today from NHSCC, NHS Confederation, NHS Providers, and the Local Government Association, explores how digital tools are a key part of the answer to this set of challenges, and demonstrates how technology has the potential to revolutionise the way health and care is delivered. It focuses on how five vanguards are implementing innovative digital technology solutions at the heart of a new approach to care.
New care models: harnessing technology features case studies from:
The report describes how the starting point for any project introducing new technology should be the perspective of the end users. Technological solutions should be co-produced with people who use services and clinicians to ensure that the solutions are anchored in their needs and experiences. Engaging staff in the development process, understanding how they work and want to work in future, and providing ongoing support and training, is crucial to the successful implementation of new digital technologies.
The experiences of these vanguards demonstrate that it is possible to overcome the many challenges to adopting digital technology in health and care, and use it to enable more efficient, integrated, precise and personalised care.
When it comes to harnessing technology, local areas should ‘steal with pride’ and make use of learning and evidence from other areas. However new technological solutions need to be considered in the context of local needs, and anchored to wider change programmes across organisations and whole health and care systems. In isolation, small-scale technology projects will not bring about the fundamental shift envisioned in the Five year forward view. Teams should consider how they can make use of local place-based approaches that encourage collaboration across public services and capitalise on existing strengths and resources in the community.
This is part of the wider work that NHSCC, NHS Confederation, NHS Providers and the Local Government Association are carrying out together to help spread the learning from the vanguard programme. Find out more.
11 September 2017